OUR POLICY

At LIO LIVING, we operate with a stock concept.

This means that if we have your ordered item in stock, we will process and finalise your order within 4 to 7 business days. If we cannot have your order ready within the 7 business days, our customer support will contact you and elaborate on the delivery time frame.

Please be aware that this is not including shipping time to your destination. 

DELIVERY INFORMATON

LIO LIVING offers you a variety of delivery options within Indonesia. Please find the details below:

STANDARD FRONT DOOR DELIVERY:

• Within Bali: Free delivery on all orders 
• Within Java: Free delivery on all orders
• Within Lombok: Free delivery on all orders 
• Rest of Indonesia:
  • Small size item (1.0 kg – 49.0 kg)           = 900.000,00 IDR
  • Medium size item (50.0 kg – 99.0 kg)     = 1.200.000,00 IDR
  • Large size item (100.0 kg – 199.0 kg)   = 1.800.000,00 IDR
  • Multiple items(200.0 kg – 249.0 kg)    = 2.500.000,00 IDR

Kindly note that the delivery to your front door in Metropolitan areas will be shipped from our warehouses by carrier and arrive to your address between 7 to 14 business days. For other areas, the delivery may take longer.

Moreover, please note that the front door delivery includes delivery to your doorstep and not carrying or assembling.

EX – FACTORY

Free goods pickup from our warehouse in Jogja.

SHIPPING POLICY 

Kindly check your goods upon delivery. In signing/accepting the delivery, you confirm that the goods are in good condition and not faulty.

*OBS. We do not deliver outside of Indonesia*.